Our Policies

Experienced Cleaners In Los Angeles

Commercial & Residential Cleaning Service

Prices

Please remember that all jobs are estimated on an hourly basis, and that the quoted price is an estimate only. We base our estimates on years of experience in the field and on your job specifications. However, because every job is unique, your cleaning needs may not conform to averages.

You, the customer always have control in either prioritizing the work to be done within the time limit, or if more time is needed for extra projects you may choose to pay more money, accordingly.

Parking, Unloading & Loading

Over the years parking on the Westside and other city areas has become increasingly difficult. As a result, our policies towards parking are as follows.

Customer will be responsible for options for parking. Our company shall not be liable for any expenses paid or incurred for parking, unloading or loading in relation to work being performed for the customer, unless otherwise agreed in writing. Customer agrees to pay for all parking fees for the duration of time while work is being performed. If no parking is available, customer will advise our workers to the nearest location for parking. If the distance exceeds 50 yards from the location of work being performed, Customer will be billed from the time our worker(s) leaves their vehicle(s). Any parking fees will be added to the job payment.

Cancelations

We reserve time for your cleaning; therefore, we require a 24-hour cancellation notice. If for any reason, you have to cancel or reschedule your cleaning appointment, please contact us immediately.

We are very strict about our 24-hour cancellation policy, please honour it! Less than 24-hour cancellations will be charged a cancellation fee of $25.00 per worker.

We’re incredibly proud of the varied work we do. Take a look yourself…

The Santa Monica Cleaning Company image 10.fw

I am extremely happy with the service of The Santa Monica Cleaning Company. Claudia, Irma and Magaly are a pleasure to work with. They are reliable and they do a fantastic job.

Gaby D.
Los Angeles, United States

I would give 10 stars if possible. I called them in a panic for a rental unit. They responded right away (unlike other companies with whom I left voicemails). The person who contacted me couldn’t be nicer.

Jody B.
Los Angeles, United States

So great, easy and thorough! Our old apartment has never looked cleaner…she even cleaned the fridge! They charged $100 for a 1 bedroom apartment and everything was seamless and efficient. Highly recommend.

Lady P.
Santa Monica, United States

Very pleased with Krissy who does a fantastic job of cleaning our home. Carolina is extremely responsive and very helpful. I recommend them highly!

Sharon F.
Los Angeles, United States

While vacationing here for the winter, I found this company on Yelp to clean our apt. Magaly came and did a wonderful job. She was courteous and very friendly , offering to do whatever I needed and then some! I will definitely use her when I return next year!

Patty B.
Danbury, United States

Irma cleans our apartment every 2 weeks, and she does a fantastic job. She’s very detail oriented and cleans all of the little areas that I would otherwise forget to clean myself. Our place always looks spotless after she has finished. She also always washes our linens while she’s here, which is a nice bonus.

Lisa L.
Santa Monica, United States